RETURNS & REFUNDS

We hope you love your YEECHI piece. If something isn’t quite right, you may request a return for eligible items within 14 days of delivery.

Returned items must be in their original condition, with all original packaging, and only handled as reasonably necessary to inspect the item. Items showing signs of wear, damage, alteration, improper care, or handling beyond what is reasonably necessary for inspection may not be accepted or may be subject to a reduction in refund where permitted by applicable law.

Natural stones, freshwater pearls, shells, and other natural materials may vary slightly in color, shape, pattern, and texture. These natural variations are part of the character of each piece and are not considered defects.

HOW TO REQUEST A RETURN

Before sending anything back, please contact support@yeechiverse.com with your:

• Order number

• Item(s) you would like to return

• Brief reason for the return

• Photos and videos if the item is incorrect, damaged, or defective

Please wait for return approval and instructions before mailing your return.

Unless the item is incorrect, damaged, or defective, return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service.

If a prepaid return label is offered, the cost of the label will be shown before you confirm your return and may be deducted from your refund.

Original shipping charges are non-refundable except where required by applicable law. Where applicable law requires a refund of outbound delivery charges, only the cost of standard delivery will be refunded. Any additional amount paid for expedited, express, or upgraded shipping will not be refunded unless required by law.

NON-RETURNABLE ITEMS

The following items are not eligible for return, except where required by applicable law:

• Gift cards

• Personalized, customized, or made-to-order items

• Items clearly marked Final Sale

• Pierced earrings that have been worn or tried on, where hygiene restrictions are permitted by applicable law

Discounted items are only final sale when clearly marked Final Sale before purchase.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

ORDER CANCELLATIONS

Unfulfilled orders: If your order has not yet shipped, you may contact us to request a cancellation. Cancellation cannot be guaranteed once processing has begun.

If approved, a full refund will be issued to your original payment method.

Fulfilled orders: Once an order has shipped, it can no longer be cancelled through our order processing system. If you no longer wish to keep the item, please follow the applicable return process after delivery.

INCORRECT OR DAMAGED ITEMS

If you receive an incorrect, damaged, or defective item, please contact us as soon as possible with your order number, clear photos and videos.

For issues visible upon delivery, we strongly recommend contacting us within 48 hours of receiving your order so we can review the issue promptly and, where relevant, raise a claim with the carrier.

Once reviewed, we may arrange a replacement, refund, or another appropriate solution.

Where possible, please report damage or defects within 30 days of delivery to help us resolve the issue promptly. This timeframe does not limit any statutory rights you may have under applicable consumer protection laws.

Normal wear and tear, accidental damage, loss, scratching, tarnishing caused by improper care, exposure to chemicals, misuse, or damage caused by failure to follow care instructions are not considered manufacturing defects.

DELIVERY ISSUES

Marked as Delivered but Not Received: If tracking shows “Delivered” but you have not received your package, please first check with neighbors, household members, building reception or mailroom staff, and contact the carrier where appropriate.

If your package still cannot be located, please contact support@yeechiverse.com so we can review the tracking information and assist with an investigation.

Refunds or replacements for packages marked as delivered are not automatic and will be considered based on the circumstances, available tracking information, carrier investigation, and applicable consumer protection laws.

Lost Packages: If tracking has not updated for an unusually long period or the carrier confirms that the package is lost, please contact support@yeechiverse.com and we will assist with an investigation and, where appropriate, a replacement, refund, or other resolution.

Incorrect Address / Failed Delivery: Customers are responsible for providing complete and accurate shipping information at checkout.

If a package is delayed, returned, or cannot be delivered because of an incorrect or incomplete address, failed delivery attempt, refusal of delivery, or failure to collect the parcel, the customer may be responsible for any additional shipping or reshipping costs, except where prohibited by applicable law.

REFUNDS

Once your return has been received and inspected, we will notify you of the approval status.

Approved refunds will be issued to your original payment method promptly and within any timeframe required by applicable law.

After a refund has been issued by YEECHI, your bank or payment provider may require an additional 5–10 business days for the funds to appear in your account.

If you have not received your refund after 15 business days from the date we confirmed it was issued, please contact support@yeechiverse.com.