Refund policy

RETURNS & REFUNDS

We hope you love your YEECHI piece. If something isn’t quite right, eligible items may be returned within 14 days of delivery.

Returned items must be unworn, unused, in their original condition, and returned with all original packaging. Items showing signs of wear, damage, alteration, or improper care may not be accepted.

Natural stones, freshwater pearls, shells, and other natural materials may vary slightly in color, shape, pattern, and texture. These natural variations are part of the character of each piece and are not considered defects.

HOW TO REQUEST A RETURN

Before sending anything back, please contact support@yeechiverse.com with your:

  • Order number
  • Item(s) you would like to return
  • Brief reason for the return
  • Photos if the item is incorrect, damaged, or defective

Please wait for return approval and instructions before mailing your return.

Return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service.

Original shipping charges are non-refundable.

NON-RETURNABLE ITEMS

The following items are not eligible for return:

  • Gift cards
  • Personalized, customized, or made-to-order items
  • Items clearly marked Final Sale
  • Pierced earrings that have been worn or tried on for hygiene reasons

Discounted items are only final sale when clearly marked Final Sale before purchase.

ORDER CANCELLATIONS

Unfulfilled orders:
If your order has not yet shipped, you may contact us to request a cancellation. Cancellation cannot be guaranteed once processing has begun.

If approved, a full refund will be issued to your original payment method.

Fulfilled orders:
Once an order has shipped, it can no longer be cancelled. If you no longer wish to keep the item, please follow the return process after delivery.

INCORRECT OR DAMAGED ITEMS

If you receive an incorrect, damaged, or defective item, please contact us as soon as possible with your order number and clear photos.

For issues present upon delivery, we recommend contacting us within 48 hours of receiving your order.

Once reviewed, we may arrange a replacement, refund, or another appropriate solution.

Claims relating to damage or defects must be submitted within 30 days of delivery. Normal wear and tear, accidental damage, or damage caused by improper care is not considered a manufacturing defect.

DELIVERY ISSUES

Marked as Delivered but Not Received:
If tracking shows “Delivered” but you have not received your package, please check with neighbors, building reception or mailroom staff, review any available security footage, and contact the carrier directly.

Once a package has been marked as delivered by the carrier, YEECHI is unable to issue a refund for packages reported as missing after delivery.

Lost Packages:
If tracking has not updated for an unusually long period or the carrier confirms that the package is lost, please contact support@yeechiverse.com and we will assist with an investigation.

Incorrect Address / Failed Delivery:
Customers are responsible for providing complete and accurate shipping information. Additional shipping charges may apply if a package needs to be resent due to an incorrect address, failed delivery, or failure to collect the parcel.

REFUNDS

Once your return has been received and inspected, we will notify you of the approval status.

Approved refunds will be issued to the original payment method within 5–10 business days. Your bank or payment provider may require additional processing time.

If you have not received an approved refund after 15 business days, please contact support@yeechiverse.com.