Shipping policy

SHIPPING POLICY

We aim to prepare and ship your YEECHI order as quickly as possible.

ORDER PROCESSING
Orders are processed on business days. Once your order has shipped, you will receive a confirmation email with tracking information.

SHIPPING RATES & DELIVERY TIMES
Available shipping methods, rates, and estimated delivery times will be shown at checkout based on your destination.

Delivery estimates begin after your order has been shipped and do not include order processing time.

INTERNATIONAL ORDERS
International orders may be subject to customs duties, taxes, or import fees determined by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Customs processing may occasionally cause delays beyond the estimated delivery window.

ADDRESS CHANGES
Please check your shipping information carefully before placing your order. If you need to make a change, contact us as soon as possible. We cannot guarantee changes once an order has entered processing or has been shipped.

TRACKING
Once your order ships, tracking information will be sent to the email address provided at checkout. Please allow some time for tracking updates to appear.

MARKED AS DELIVERED BUT NOT RECEIVED
If your tracking shows “Delivered” but you have not received your package, we recommend checking with neighbors, reviewing any available security footage, and contacting the carrier directly.

Once a package is marked as delivered, we are unable to issue a refund for packages reported as missing after delivery.

LOST OR DAMAGED IN TRANSIT
If your package appears to be lost in transit or arrives with shipping-related damage, please contact us as soon as possible with your order number and any relevant photos so we can assist you.

CONTACT
For shipping questions, please contact us through our Contact Us page or at support@yeechiverse.com.